Have you ever encountered people who are keenly attuned to his or her own feelings, capable of expressing emotions in an appropriate way, as well as empathetic and understanding of how others are feeling? Despite difficult or stressful situation, they always stay calm and do not get angry easily. Instead, they show great composure and look for solutions to the problem rationally. They are caring and considerate, and even if the solution is not found, they will still make others feel hopeful and optimistic. People like this have a high degree of emotional intelligence, which is found to be the distinguishing factor in leading to success, whether in business, leadership, family, or even social life. Do you wish to become more like this? In this module, you will get to learn what emotional intelligence is, and how it can help you manage yourself and handle the relationships with others. Besides, this module will guide you step by step on how to develop and increase your emotional intelligence, which involves these five areas: self-awareness, self-management, self-motivation, empathy and relationship management. With emotional intelligence gained, you will be able to build stronger relationships, achieve your career and personal goals, and thus, succeed in work and life.
At the end of the module, students will be able to:
- Learn about what emotional intelligence is
- Build greater self-awareness
- Sense the emotion needs of others
- Manage their emotions and respond effectively to others’ emotions in the workplace
- Build rapport and establish strong relationships with others
- Learn how to manage their stress
- Develop an emotional intelligent culture
Students will be equipped with extensive knowledge on how to become emotionally intelligent, which will help them in dealing themselves and managing the relationships with others.