Communication is deeply intertwined with our lives, whether it’s personal or professional. Every day, we need to communicate with a lot of people including our families, friends, colleagues, or even strangers. Communication not only helps to facilitate the process of sharing information and knowledge, but also helps people to develop relationships with others. Therefore, it is important to learn how to communicate effectively in order to make your lives better. In this module, you will get to learn different aspects of communication in terms of the words spoken, the tone used and the body language portrayed. Besides, this module will also guide you on how to ask good questions and how to give and receive feedback, which are useful skills that will benefit you when interacting with the others. Whether you are an employer or an employee, you will often find certain situations in workplace which are challenging to handle, and this is where having good communication skills becomes handy.
At the end of the module, students will be able to:
- Identify the barriers to communication and strategies to overcome them
- Demonstrate active listening
- Ask questions effectively
- Develop effective communication skills
- Learn how to give and receive constructive feedback
- Acknowledge the power of positive thinking
Students will be equipped with ways on how to enhance their communication skills, which will benefit them in all aspects of life.